Shop Associate
Role Summary:
A Shop Associate actively contributes to sales by naturally engaging customers on shared interests in home décor and gardening.
Role Responsibilities:
Customer Experience…
Goes above and beyond to build genuine, long-lasting relationships with customers through personalized attention; proactively promotes Black Shed’s exclusive events.
Shares comprehensive product knowledge, highlights new arrivals, and discusses current trends to educate and inspire customers in their indoor and outdoor spaces.
Provides a seamless shopping experience by efficiently utilizing systems and applications to ensure a smooth customer interaction.
Teamwork + Communication…
Enhances the store atmosphere by maintaining a positive, respectful, and helpful demeanor towards others.
Actively engages in meetings and projects, demonstrating a deep understanding of home and garden aesthetics that aligns with the Black Shed brand.
Demonstrates initiative and collaborates effectively with the team to accomplish shared goals in a productive manner.
Visual + Business Operations…
Maintains visual and operational excellence with a customer-centric approach; collaborates with team members from various departments to uphold product standards and create inspiring displays.
Assists the leadership team in receiving and arranging new products; provides support to customers in-store, for curbside pickup, and with local delivery.
Ensures adherence to store safety standards, maintains inventory accuracy, minimizes product loss, and upholds all company policies and procedures to enhance the store's profitability.
Role Qualifications:
Customer service experience
Fundamental understanding of home décor trends and gardening
Flexibility to work varying hours, including nights, weekends, and holidays, to accommodate store requirements
Equal Employment Opportunities statement:
Black Shed values diversity and strives to foster an inclusive workplace culture where every employee feels respected and valued. We are dedicated to providing equal employment opportunities (EEO) to all individuals, regardless of race, color, gender (including gender identity and expression), sexual orientation, pregnancy, religion, age, disability, nationality, ethnicity, citizenship status, military service, genetic information, or any other protected characteristic as outlined by law. Our commitment to diversity and inclusion extends to all aspects of employment, including recruitment, hiring, training, promotion, and compensation. At Black Shed, we are firmly committed to maintaining a safe, equitable, and respectful work environment for everyone.